Train for Intent recognition

An intent precedes every work in the world.

In the previous section, you have created a new Project and configured the basic configuration for your bot. In this section, we will continue configuring our Bot, especially the Intents.


Intents define the goals the Customer wants to achieve when he/she interacts with our bot.

The intent definition should include the triggers which help in identifying the intent during the conversation with the Customer. Once an intent is identified by the chatbot, the intent definition should be complete with the information (entities) it needs to have for completing the action. You can read more on Intents and Automation in our documentation.

Intents are used to define what you want a bot to respond with when it picks up the intention of a user, or when you want to trigger a response based on some other event. In other words, it describes the intention and the expected interaction user would want from the chatbot.

We will go ahead and create our first intent applyLeave, which would describe the intent of the user to apply for leave. Each intent is characterized by a few features.

  • Intent Name : Unique identifier for the intent.

  • Description : Description for the intent.

  • Is Top Level : Specifies if the intent is a top-level intent or not.

  • Action : Comprises of Slots, Triggers and Stop Triggers.

As seen in the image, we have set the Intent Name as applyLeave. Henceforth, we would be referring to this intent when we specify applyLeave. We will now proceed to describe the Action parameters associated with the intent.

pageDefine the SlotspageTrain the TriggerspageTrain for Stop-Triggers

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