Frequently Asked Questions
In addition to passages, agents can learn specific information and support Frequently Asked Questions. The developer can provide different frequently asked questions on different topics and the agent could use this information to provide answers to Users.
The needed information can be added using the KnowledgeManagement->FrequentlyAskedQuestions section.
Each question supports auto-translate, which can be enabled using the Auto-Translate radio button.
For each question, the developer can provide variations using the Variation button.
Variations are possible different phrasing of the same question. This is highly useful as different users might use different approaches to ask the same question.
The developer can provide answers to the questions as well using the Answers button. Similar to the questions, the answers also support auto-translation.
If the user wants to enter a question in a specific language, he can use the Language Dropdown at the top left corner.