> For the complete documentation index, see [llms.txt](https://readme.dhee.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://readme.dhee.ai/platform-reference/entities-and-other-data/directive-utterances/customize-inputs.md).

# Customize Inputs

In this section, you have the power to tailor your chatbot's responses to a variety of user inputs, ensuring a conversational experience that aligns with your project's unique needs.

Explore the different directive types that can be customized to enhance your chatbot's conversational versatility:

**YES**

Customize how the chatbot recognizes affirmative responses, including variations like "Roger that" and "Affirmative."

**NO**

Define how the chatbot understands negative responses, encompassing expressions like "Negative" and "Not really."

**DONT\_KNOW**

Tailor the chatbot's response to user expressions of uncertainty, such as "Don't have a clue" and "No idea."

**EOC (End of Conversation)**

Customize how the chatbot acknowledges the user's desire to end the conversation, offering responses like "Terminate this conversation" and "Exit."

**APPRECIATION**

Craft responses that reflect the chatbot's appreciation of user satisfaction, with expressions like "Appreciate the help" and "Thanks for the service."

**CONFIRM\_CLOSURE**

Tailor the chatbot's confirmation responses when a user requests to close the chat, providing variations like "Exit the chat" and "Please close."

**ESCALATE**

Define how the chatbot responds when a user expresses a desire to speak with an associate, with phrases like "Talk with the associate" and "Connect me with support."

**CANCEL\_PROCESS**

Customise the chatbot's response when a user wants to halt the execution of a specific intent, offering options like "Cancel this process" and "Stop the flow."

By customizing inputs, you empower your chatbot to interpret and respond to a diverse range of user expressions, creating a tailored and responsive conversational experience.