> For the complete documentation index, see [llms.txt](https://readme.dhee.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://readme.dhee.ai/platform-reference/entities-and-other-data/agent-responses/missed-query-responses.md).

# Missed Query Responses

In the dynamic landscape of chatbot interactions, there are instances when queries may go unanswered or require special attention. The Missed-Query Responses section is your tool to proactively address these situations, ensuring a seamless and user-friendly experience. 

Here's what you need to know:

**Crafting Pre-Escalation Messages**

* Tailor pre-escalation messages to efficiently guide users when their queries have been missed or require further clarification.
* Create messages that reassure users, provide context, and prompt them to engage in a productive conversation with the chatbot.