Missed Query Responses

Re-engage users effectively with tailored responses when queries are missed

In the dynamic landscape of chatbot interactions, there are instances when queries may go unanswered or require special attention. The Missed-Query Responses section is your tool to proactively address these situations, ensuring a seamless and user-friendly experience.

Here's what you need to know:

Crafting Pre-Escalation Messages

• Tailor pre-escalation messages to efficiently guide users when their queries have been missed or require further clarification.

• Create messages that reassure users, provide context, and prompt them to engage in a productive conversation with the chatbot.