C-SAT

A good satisfactory score marks the good quality of a bot.

The Customer Satisfaction Score, often referred to as C-SAT, serves as a vital metric for assessing the overall customer experience, specifically gauging satisfaction levels with a product or service. It quantifies the happiness and contentment of customers, providing valuable insights for enhancing our offerings.

In this dedicated section, you gain the power to harness the collected C-SAT data effectively. By simply clicking on the stars associated with each rating, you can easily filter and access conversations tied to specific satisfaction scores.

This feature streamlines your ability to pinpoint and analyse interactions, enabling you to make informed decisions and improvements based on customer feedback.