> For the complete documentation index, see [llms.txt](https://readme.dhee.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://readme.dhee.ai/platform-reference/entities-and-other-data/agent-responses.md).

# Agent Responses

Craft bot responses that resonate with your audience and align with project goals

Within this section, you gain the ability to customize your bot's responses to cater to users across multiple supported languages. Explore the following sub-pages to fine-tune your chatbot's interactions:

**Multilingual Responses**

Navigate through language options to define responses tailored to various supported languages, ensuring a localised and user-friendly experience.

**Support-Unavailable Responses**

Specify responses for situations when a backend support executive is unavailable to handle an escalated chat, maintaining user engagement and satisfaction.

**Missed-Query Responses**

Craft pre-escalation messages to efficiently address missed queries, enhancing user interactions and ensuring a seamless chatbot experience.

Multilingual Responses empowers you to create a chatbot that excels in engaging users across diverse linguistic contexts while effectively managing support scenarios.