# Agent Responses

Within this section, you gain the ability to customize your bot's responses to cater to users across multiple supported languages. Explore the following sub-pages to fine-tune your chatbot's interactions:

**Multilingual Responses**

Navigate through language options to define responses tailored to various supported languages, ensuring a localised and user-friendly experience.

**Support-Unavailable Responses**

Specify responses for situations when a backend support executive is unavailable to handle an escalated chat, maintaining user engagement and satisfaction.

**Missed-Query Responses**

Craft pre-escalation messages to efficiently address missed queries, enhancing user interactions and ensuring a seamless chatbot experience.

Multilingual Responses empowers you to create a chatbot that excels in engaging users across diverse linguistic contexts while effectively managing support scenarios.