> For the complete documentation index, see [llms.txt](https://readme.dhee.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://readme.dhee.ai/platform-reference/entities-and-other-data/agent-responses.md).

# Agent Responses

Within this section, you gain the ability to customize your bot's responses to cater to users across multiple supported languages. Explore the following sub-pages to fine-tune your chatbot's interactions:

**Multilingual Responses**

Navigate through language options to define responses tailored to various supported languages, ensuring a localised and user-friendly experience.

**Support-Unavailable Responses**

Specify responses for situations when a backend support executive is unavailable to handle an escalated chat, maintaining user engagement and satisfaction.

**Missed-Query Responses**

Craft pre-escalation messages to efficiently address missed queries, enhancing user interactions and ensuring a seamless chatbot experience.

Multilingual Responses empowers you to create a chatbot that excels in engaging users across diverse linguistic contexts while effectively managing support scenarios.