> For the complete documentation index, see [llms.txt](https://readme.dhee.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://readme.dhee.ai/platform-reference/reports/statistics/daily-reports/conversation-analytics.md).

# Conversation Analytics

Unlock a wealth of insights through conversation analytics with Dhee's graphical reports module.

The conversation information could be further analyzed using a rich gallery of graphs. Some of the key graphs included in the Dhee.AI reports module are described below.

### Daily Conversation Data

### Conversation By Hour

The Daily conversation data can be further analyzed by hours to understand the peak hours of communication. This can help the Customer to manage his resources in a better way.

![Conversation by Hour](https://2566128011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUn1oKrw7P8P5qiTjWXjv%2Fuploads%2FzYqOVW9EGm9qBhqsdQp9%2FdailyConvData-byHour.png?alt=media\&token=e6b00a7e-c2e1-45d3-9d2e-c89de78d27e7)

The graph sample shows that the max peak was reached around 10 AM. The traffic before 8 AM is seen to be comparatively lower.

### Project Concurrencies

The Project concurrencies are used to depict the number of user agents used concurrently at different times of the day. 

![Project Concurrencies](https://2566128011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUn1oKrw7P8P5qiTjWXjv%2Fuploads%2F44YBorrV2LkUqHfM7ngN%2FdialyConvData-concurrency.png?alt=media\&token=ba40dbda-2e02-42aa-bd4d-285a15e1e2dd)

### Conversation by Language

In the case of a multilingual bot, if the Customer is interested to compare the choice of language among the users, the *Conversation By Language* chart presents a summarized representation of the same. 

![Conversation By Language](https://2566128011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUn1oKrw7P8P5qiTjWXjv%2Fuploads%2FnENptt67o772PWrgvx0R%2FdialyConvData-lang.png?alt=media\&token=c2ec7914-0243-4694-91a3-353150650925)

### Conversation By Source type

On other hand, if the Customer is interested to compare the source of access, he can view the *Conversation By Source Type* chart.

![Conversation By Source Type](https://2566128011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUn1oKrw7P8P5qiTjWXjv%2Fuploads%2FvAUuVXmkpQNFR0m5RLlt%2FdialyConvData-Source.png?alt=media\&token=32ab8259-f8fe-46cf-aac9-ba1648008315)

The chart displays the percentage of users who have used the Widget directly compared to users who have accessed the bot via Social Media.

### Conversation By domain

Customers can compare the conversation data to obtain a comparison between different domains using the *Conversation By Domain* chart.

![Conversation By Domain](https://2566128011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUn1oKrw7P8P5qiTjWXjv%2Fuploads%2FZnJ3PZ9tx4KTBHLZIU00%2FdialyConvData-categories.png?alt=media\&token=af77c777-f22a-49d2-ae0a-a80a48a26791)