Conversation Analytics
Unlock a wealth of insights through conversation analytics with Dhee's graphical reports module.
Last updated
Unlock a wealth of insights through conversation analytics with Dhee's graphical reports module.
Last updated
The conversation information could be further analyzed using a rich gallery of graphs. Some of the key graphs included in the Dhee.AI reports module are described below.
The Daily conversation data can be further analyzed by hours to understand the peak hours of communication. This can help the Customer to manage his resources in a better way.
The graph sample shows that the max peak was reached around 10 AM. The traffic before 8 AM is seen to be comparatively lower.
The Project concurrencies are used to depict the number of user agents used concurrently at different times of the day.
In the case of a multilingual bot, if the Customer is interested to compare the choice of language among the users, the Conversation By Language chart presents a summarized representation of the same.
On other hand, if the Customer is interested to compare the source of access, he can view the Conversation By Source Type chart.
The chart displays the percentage of users who have used the Widget directly compared to users who have accessed the bot via Social Media.
Customers can compare the conversation data to obtain a comparison between different domains using the Conversation By Domain chart.
