# Advanced

## Advance

The *AgentSettings->Advance* section provides access to configuring advanced custom settings.

![](https://2566128011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUn1oKrw7P8P5qiTjWXjv%2Fuploads%2FBxlXHUi2E3qherNEV4lG%2Fadvance.png?alt=media\&token=7224c107-d680-4b18-bfe0-8d5314a5178c)

The following custom configurations are available.

### AUTO\_LAUNCH

The configuration dictates whether the widget should auto-launched.

**Configuration Values**

| value | description         |
| ----- | ------------------- |
| yes   | enable auto-launch  |
| no    | disable auto-launch |

The default value is `false`.

### AUTO\_LAUNCH\_COUNTDOWN\_SECOND

In addition to the *Auto Launch* configuration, the User can configure the time delay after which the bot would be launched. The time delay is configured in seconds and the default value is `0` or `null`.

### AUTO\_SEND\_SPEECH

If the voice-assistance is enabled using *AgentSettings->Basic->Voice* configuration, the *Auto Send Speech* configuration enables the user to send the spoken utterances on pause.

**Configuration Values**

| value | description              |
| ----- | ------------------------ |
| yes   | enable auto-send speech  |
| no    | disable auto-send speech |

The default value is `no`.

### OTP\_AUTHORIZATION

Dhee.AI supports the authorization of Users via validation of OTP. The OTP\_AUTHORIZATION configuration is used to configure whether the widget should be allowed to use OTP authorization.

| value | description               |
| ----- | ------------------------- |
| yes   | enable OTP Authorization  |
| no    | disable OTP Authorization |

The default value is `no`.

### SKIP\_USER\_RECOGNITION

By default, the widget requires the User to provide a Name and Phone Number for User identification. The SKIP\_USER\_RECOGNITION option allows configuring the widget to skip collecting User information.

| value | description                       |
| ----- | --------------------------------- |
| yes   | hide user contact details form    |
| no    | display user contact details form |

The default value is `no`.

### DISABLE\_AUTO\_ESCALATION

The bot is allowed to escalate the User conversation to a human supervisor if it is unable to understand or process the queries. It would notify the Customer before escalating the issue to the human agent. DISABLE\_AUTO\_ESCALATION allows to override this behavior and stop the bot from escalating the issue. This is useful when there is a lack of human manpower to intervene and provide additional support.

**Configuration Values**

| value | description             |
| ----- | ----------------------- |
| yes   | disable Auto escalation |
| no    | enable Auto escalation  |

The default value is `no`.

### HIDE\_LANGUAGE\_SELECTION

Dhee.AI provides a multilingual conversation AI bot and facilitates the feature, allowing the user to choose the language of his choice from the Widget UI. However, customers who do need multi-lingual support could hide the Language selection dialog by using the HIDE\_LANGUAGE\_SELECTION.

**Configuration Values**

| value | description             |
| ----- | ----------------------- |
| yes   | hide language selection |
| no    | show language selection |

When enabled, the bot would support only a single language. The default value is `no`.

### FORCE\_ESCALTION\_ON\_2ND\_MISS

The widget can be configured to escalate the User conversation to a human agent if it misses the user utterances or queries the second time.

**Configuration Values**

| value | description                                      |
| ----- | ------------------------------------------------ |
| yes   | force escalation to a human agent on second miss |
| no    | do not force escalation to human agent           |

The default value is `no`.

### START\_MUTED

The widget is configured to start with audio support by default. This can be an inconvenience in certain circumstances. The START\_MUTED option allows the Customer to initiate the widget to start on silent mode.

**Configuration Values**

| value | description            |
| ----- | ---------------------- |
| yes   | enable silent startup  |
| no    | disable silent startup |

The default value is `no`.

### HIDE\_SKIP\_LINK

The user details form, which is displayed before loading the widget, has an option to *Skip* entering the details. The HIDE\_SKIP\_LINK allows the Customer to disable the link and ensure the user enters the user details.

**Configuration Values**

| value | description                             |
| ----- | --------------------------------------- |
| yes   | hide `Skip` link in User details dialog |
| no    | show `Skip` link in User details dialog |

The default value is `no`.

### INITIAL\_INTENT

The widget could be configured to start with a default intent for all users. For example, the widget could be configured to ask for User details in Tamil. The INITIAL\_INTENT provides an option to the Customer to configure the default intent. The default value is `null`.

### SOCIAL\_INITIAL\_INTENT

Similar to the INITIAL\_INTENT, the widget serving social media users could be configured using the SOCIAL\_INITIAL\_INTENT. A use-case of this configuration is the inability of social media users to select the language from widget UI. To handle such a scenario, the default language could be used as initial intent.

This configuration is only for Social media users and does not affect any other user group. The default value is `null`.

### GOOGLE\_ANALYTICS\_SUPPORT

Enables Google analytics support for your widget. Some of the common activities that could be tracked include

* Speaker on/off
* Conversation started
* Conversation ended
* User Message
* Mic on/mic off
* Bot message
* Human supervision
* Language change
* Payment started
* Payment ended

**Configuration Values**

| value | description                          |
| ----- | ------------------------------------ |
| yes   | enable support for Google analytics  |
| no    | disable support for Google analytics |

The default value is `no`.

### GA\_TRACKING\_ID

The GA\_TRACKING\_ID allows configuring the Google Analytics Tracking Id. Google Analytics Tracking Id allows retrieving the configuration of your google analytics. Google Analytics would be enabled only if supplied with a tracking id. The default value is `null`.

### INITIAL\_PARAMS

The INITIAL\_PARAMS allows passing parameters to the INITIAL\_INTENT. For example, the Widget could be configured with an announcement of current offers and asking if the user wishes to view them. The possible initial parameters for a "current\_offer" intent could be

```
"offer_running" : "true",
"offer_name" : "monsoon offer"
```

INITIAL\_PARAMS is applicable only if INITIAL\_INTENT is set. The default value is `null`.

### SILENCE\_AFTER\_INIT\_INTENT

The bot is configured to initiate a conversation with the User again after the initial intent is completed ( for example, the bot could ask *How can I help you ?*). This could be overridden by using the `SILENCE_AFTER_INIT_INTENT`. When configured, the bot would remain silent after the completion of the initial intent.

**Configuration Values**

| value | description                                                |
| ----- | ---------------------------------------------------------- |
| yes   | bot remains silent after completing initial intent         |
| no    | bot initiates conversation after completing initial intent |

This configuration is applicable only if the INITIAL\_INTENT is configured. The default value is `no`.

### NO\_REFERRER\_CHECKS

The Widget could track the referrer by default. When configured, NO\_REFERRER\_CHECKS ensures the referrer is not checked by the widget.

**Configuration Values**

| value | description                  |
| ----- | ---------------------------- |
| yes   | referrer checks are disabled |
| no    | referrer checks are enabled  |

The default value is `no`.

### SHOW\_INTERNAL\_CLOSE\_BUTTON

The customer could configure to display the widget within its iFrame. This would require a close button within the frame. SHOW*INTERNAL\_CLOSE\_BUTTON options allow the Customer to show the close button within the iFrame. These are especially useful for \_always open* widgets.

**Configuration Values**

| value | description                   |
| ----- | ----------------------------- |
| yes   | show internal close button    |
| no    | disable internal close button |

The default value is `no`.

### HIDE\_PHONE\_NUMBER\_AT\_ENTRY

HIDE\_PHONE\_NUMBER\_AT\_ENTRY allows disabling prompting for User phone numbers when the widgets startup. The default value is `no`.

**Configuration Values**

| value | description                         |
| ----- | ----------------------------------- |
| yes   | do not prompt for user phone number |
| no    | prompt for user phone number        |

The default value is `no`.

### USE\_WEBSOCKET - legacy

This configuration is now legacy and uses Web sockets by default.

### UNATTENDED\_ESCALATION\_EMAIL\_IDS

In case of escalated queries, if the bot is unable to successfully escalate the conversation due to the unavailability of the human agent (*supervisor is currently busy or unavailable*), the bot could be configured to email a list of emails about the same.

The UNATTENDED\_ESCALATION\_EMAIL\_IDS supports multiple email ids. The configuration supports a comma-separated list of email ids. The email would be sent to the list of email ids after the conversation ends.

The default value is `null`.

### MINIMISE\_FREE\_HAND\_TYPING

The customer can have requirements when the User needs to encourage to choose from a specific set of choices. These choices could be displayed as a collection of buttons. In such a scenario, the textbox would be disabled to discourage free-typing.

**Configuration Values**

| value | description                                                  |
| ----- | ------------------------------------------------------------ |
| yes   | enable input via preset options only - disallows free-typing |
| no    | free-typing is allowed                                       |

The default value is `no`.

### USE\_DHEE\_TTS

Enables the use of the Dhee Text to Speech module.

**Configuration Values**

| value | description               |
| ----- | ------------------------- |
| yes   | enable Dhee's TTS module  |
| no    | disable Dhee's TTS module |

The default value is `no`.

### TALISMA\_API\_URL

Dhee.AI supports the integration of [Talisma CRM](https://www.talisma.com/) with the widgets for escalations of queries. The TALISMA\_API\_URL allows configuring the Customer-specific Talisma API Url.

When configured the escalated message could be viewed and addressed from the Talisma CRM. The default value is `null`.

### WALLET\_REFILL\_AMOUNT

The WALLET\_REFILL\_AMOUNT option allows the user to configure the default refill amount. This facilitates easy refilling for the Customer as the amount would be displayed automatically during refill. This is usually higher than the plan amount if you want to make bulk refills of your wallet.

### READ\_ALOUD\_BUTTONS

The bot would read the displayed button and interactive lists aloud. Additionally, the button would be re-read aloud again if the User hovers the mouse over the buttons.

**Configuration Values**

| value | description               |
| ----- | ------------------------- |
| yes   | read aloud buttons        |
| no    | do not read aloud buttons |

The default value is `no`.

### MASK\_REPORT\_CONTACT\_NUMBER

The contact phone numbers of Users can be optionally masked in the generated Reports to ensure the security of the numbers.

**Configuration Values**

| value | description                        |
| ----- | ---------------------------------- |
| yes   | mask contact numbers in reports    |
| no    | display contact numbers in reports |

The default value is `no`.

### ALLOW\_SUPERVISOR\_CHAT\_LOGGING

The configuration allows to log in the in/out time of the supervisor in the Supervisor Escalation Portal.

**Configuration Values**

| value | description                                  |
| ----- | -------------------------------------------- |
| yes   | allow supervisor portal escalation logging   |
| no    | disable supervisor portal escalation logging |

The default value is `no`.