Conversations

Built for the nosy spies, not that you are one - but just in case.

In addition to the statistical information provided in the statistical reports, the developer/administrator might also be interested to have a deeper look into the actual conversation between the bot and the User.

This can be useful in tracking complaints or understanding how the bots responded to different user queries. The conversation logs can be accessed using _Reports->Conversations.

The conversation logs allows the developer/administrator to walkthrough the exact timeline of conversation between the agent and user. Further more, the developer can filter the conversation by Date as well as on conditions such as if the conversation was escalated/attended.