> For the complete documentation index, see [llms.txt](https://readme.dhee.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://readme.dhee.ai/platform-reference/agent-settings/team/support-team.md).

# Support Team

The *AgentSettings->Team* settings allow the user to configure the team settings. The *Support Team* tab allows configuration of the Support team.

Each team member is identified by an email ID and the Domain he/she is working on. The domain and sub-domains are created using the *AgentSettings->Basic->Domain* section. Similar to the Development team members, the team member should be approved to ensure access to the project.<br>

We can also mention the work hours of the support team under ***Work Hours*** sub-section.

<figure><img src="/files/kWfYvhWxu0wC03IjZvCP" alt=""><figcaption></figcaption></figure>

Start and the end time of the support team availability should be defined. Then for the chats escalated outside the defined hours, a customisable message will be displayed.&#x20;

We can customise the message by defining it in the *Multilingual Responses* section with the code *SUPPORT\_OFF\_HOURS\_MLT*.