# Support Team

The *AgentSettings->Team* settings allow the user to configure the team settings. The *Support Team* tab allows configuration of the Support team.

Each team member is identified by an email ID and the Domain he/she is working on. The domain and sub-domains are created using the *AgentSettings->Basic->Domain* section. Similar to the Development team members, the team member should be approved to ensure access to the project.<br>

We can also mention the work hours of the support team under ***Work Hours*** sub-section.

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Start and the end time of the support team availability should be defined. Then for the chats escalated outside the defined hours, a customisable message will be displayed.&#x20;

We can customise the message by defining it in the *Multilingual Responses* section with the code *SUPPORT\_OFF\_HOURS\_MLT*.