# Support Team

The *AgentSettings->Team* settings allow the user to configure the team settings. The *Support Team* tab allows configuration of the Support team.

Each team member is identified by an email ID and the Domain he/she is working on. The domain and sub-domains are created using the *AgentSettings->Basic->Domain* section. Similar to the Development team members, the team member should be approved to ensure access to the project.<br>

We can also mention the work hours of the support team under ***Work Hours*** sub-section.

<figure><img src="/files/kWfYvhWxu0wC03IjZvCP" alt=""><figcaption></figcaption></figure>

Start and the end time of the support team availability should be defined. Then for the chats escalated outside the defined hours, a customisable message will be displayed.&#x20;

We can customise the message by defining it in the *Multilingual Responses* section with the code *SUPPORT\_OFF\_HOURS\_MLT*.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://readme.dhee.ai/platform-reference/agent-settings/team/support-team.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.