Agent Settings

In the beginning, there were the settings.

Before we start training our bot for serving the customers, we need to decide on a few things, and let Dhee know of the same. For example,

  • Which industry domain is my bot broadly catering ? Like Banking, Retail etc.

  • Which languages should by bot be interacting with the users ? Like English, Hindi, Bangla etc.

  • Does it need Voice capability ?

  • How should the look and feel of my chat widget be ?

  • etc

Depending on the aspect of the bot being set, we can classify these settings to basic, widget-related and advanced. You can know about each of them by clicking the respective links below.

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