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Agent Settings

In the beginning, there were the settings.
Before we start training our bot for serving the customers, we need to decide on a few things, and let Dhee know of the same. For example,
  • Which industry domain is my bot broadly catering ? Like Banking, Retail etc.
  • Which languages should by bot be interacting with the users ? Like English, Hindi, Bangla etc.
  • Does it need Voice capability ?
  • How should the look and feel of my chat widget be ?
  • etc
Depending on the aspect of the bot being set, we can classify these settings to basic, widget-related and advanced. You can know about each of them by clicking the respective links below.