# Agent Settings

![](https://2566128011-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUn1oKrw7P8P5qiTjWXjv%2Fuploads%2FqLHa4usxthddTc6eINXc%2Fchatbot.png?alt=media\&token=46e8f6fe-927d-4aeb-ae21-ac6d89016ca7)

Before we start training our bot for serving the customers, we need to decide on a few things, and let Dhee know of the same. For example,

* Which industry domain is my bot broadly catering ? Like Banking, Retail etc.
* Which languages should by bot be interacting with the users ? Like English, Hindi, Bangla etc.
* Does it need Voice capability ?
* How should the look and feel of my chat widget be ?
* etc

Depending on the aspect of the bot being set, we can classify these settings to basic, widget-related and advanced. You can know about each of them by clicking the respective links below.

 

{% content-ref url="agent-settings/basic" %}
[basic](https://readme.dhee.ai/platform-reference/agent-settings/basic)
{% endcontent-ref %}

{% content-ref url="agent-settings/widget" %}
[widget](https://readme.dhee.ai/platform-reference/agent-settings/widget)
{% endcontent-ref %}

{% content-ref url="agent-settings/advanced" %}
[advanced](https://readme.dhee.ai/platform-reference/agent-settings/advanced)
{% endcontent-ref %}