Supervisory Sessions

Take charge of escalations backstage

In the Supervisory Sessions section, you have the ability to closely monitor supervisory escalation sessions.

Here, you can easily navigate through all escalation sessions that occurred on a specific day, accessing crucial information such as customer names, contact numbers, support user names who handled the escalation, and the precise timestamps indicating the start and end times of each conversation.

Additionally, you'll find an action button View Log which allows you to review the entire conversation between the user and the support user involved in that particular escalation. This feature enhances your oversight of supervisory interactions and ensures transparency in support team activities.