Support-Unavailable Responses

Maintain user engagement even when support is unavailable with customized responses

In the world of chatbot support, there are moments when a backend support executive may be unavailable to handle escalated chats. The Support-Unavailable Responses section equips you with the means to manage such scenarios effectively.

Here's how:

Defining Support-Unavailable Responses

  • Specify responses that convey to users that a support executive is currently unavailable to assist them.

  • Create messages that assure users their concerns will be addressed promptly once support is available.

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