> For the complete documentation index, see [llms.txt](https://readme.dhee.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://readme.dhee.ai/platform-reference/entities-and-other-data/agent-responses/support-unavailable-responses.md).

# Support-Unavailable Responses

In the world of chatbot support, there are moments when a backend support executive may be unavailable to handle escalated chats. The Support-Unavailable Responses section equips you with the means to manage such scenarios effectively. 

Here's how:

**Defining Support-Unavailable Responses**

* Specify responses that convey to users that a support executive is currently unavailable to assist them.
* Create messages that assure users their concerns will be addressed promptly once support is available.