# Support-Unavailable Responses In the world of chatbot support, there are moments when a backend support executive may be unavailable to handle escalated chats. The Support-Unavailable Responses section equips you with the means to manage such scenarios effectively. Here's how: **Defining Support-Unavailable Responses** * Specify responses that convey to users that a support executive is currently unavailable to assist them. * Create messages that assure users their concerns will be addressed promptly once support is available. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://readme.dhee.ai/platform-reference/entities-and-other-data/agent-responses/support-unavailable-responses.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.